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CAKE/FLOWER ORDERING

1. DESIGNS & PRICES 
• All prices are EXCLUDING delivery charges
• Cake designs are subjected to slight variations and availability of decorative accessories.
• Due to inherent limitation of the electronic media there may be certain difference in colours, presentation or specifications of the products seen on the computer and in reality that are beyond our control. 
• Fresh fruits are seasonal and sweetness cannot be assured. No artificial sweetener is added in our products.
• Availability of certain festive designs are subjected to festive seasons and selected occasions.
• Requests for any changes to standard cake designs are not allowed.
• Additional surcharge is payable for any changes to designed cakes.
• Additional surcharge is payable for additional toppings on the side or top of the cake.
• We reserves the rights to subsitute, change, accept or reject any orders or cake designs.  
  
2.  ORDERS 
• Orders may be made through our Dial-a-cake hotline +65 6243 2997 for local residents
• Orders may be made SAME DAY subjected to cakes availability through online ordering
  
3.  PAYMENT 
• Payment must be made in full upon ordering. 
• Only VISA and Mastercard will be accepted for telephone orders.
• All payments are non-refundable. 
  
4.  DELIVERY & ACCEPTANCE 
• The delivery service is available daily. The exact time of delivery cannot be fixed and We will endeavour to deliver within the selected delivery timing.

Choice of Delivery Schedules 
  (For Non-Festive Periods) (For Festive Periods*)  
A. 10.00 am – 02.00 pm 
B. 02.00 pm – 06.00 pm 
C. 06.00 pm – 10.00 pm  
(*Festive periods refer to Mother’s Day, Chinese New Year and Christmas Day)

• To ensure Our drivers’ safety on the road, delivery time could be affected due to bad weather or traffic conditions and/or unforeseen circumstances. We shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.
• For NEXT Day delivery charge to a single location is applicable per whole cake order
• For SAME Day delivery charge to a single location is applicable per whole cake order
• For express delivery, a delivery surcharge charge to a single location is payable per whole cake order and is subject to standard cake designs only. No fixed timing is allowed and is subject to availability of delivery schedules. 

• For a successful delivery, we require a full delivery address, contact number and name of recipient and time of delivery.
• For subsequent requests or redirection of orders, an additional delivery fee is applicable to a single location per whole cake order.
• All deliveries can only be made in Singapore. Please note that overseas orders can only be delivered to Singapore addresses except to protected/restricted areas, Jurong Island, Sentosa, schools and student/childcare centres.
• In the event that there is no recipient or no one at the delivery destination to receive the cake, the cake will be returned back to our outlet for resend subjected to redelivery fees  . No requests for refund will be entertained due to the perishable nature of our products.
• Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
• Cakes must be checked and shall be deemed accepted if no errors/discrepancies are raised immediately upon delivery . We reserve the rights not to entertain any further complaints thereafter.
  
5.  AMENDMENTS & CANCELLATIONS 
• No amendments and cancellations are allowed 2 working days prior to delivery or collection (exclude Saturdays, Sundays, Public Holidays).
• Amendments
An administrative surcharge of $5 will be imposed for each amendment required 2 working days prior to delivery or collection. We reserve the rights not to entertain any further complaints thereafter.
• Cancellations
Cancellation must be made at least 2 working days prior to delivery or collection. Otherwise, a 100% cancellation charge will be imposed if the arrangement has been made but not delivered. Cancellation is not allowed when the delivery has been attempted.

6. BIRTHDAY CANDLES
• Big and Small Candles are provided complimentary on our side. However, we reserve to right to accept or cancel any request for candles. 
• We reserve the rights not to entertain any further complaints thereafter for non-issue of candles

7. WRITING ON CAKES
• Request for writing on cakes has to be specifically stated over the remark field , if not indicated message shall only be printed on our Delivery Order.
• We reserves the rights to accept or reject any request of writing on the cake . It is customer's duty to ensure that such nature requests are acknowledged by our side.
• We reserve the rights not to entertain any further complaints thereafter for non-writing of words

FLOWER ORDERING

1.  SUBSTITUTION
Throughout the world seasonal and regional conditions may affect the supply and cost of flowers, foliages and fruits. We reserve the right to make appropriate substitutions whilst maintaining the value of your Order. The particular vases or basket shown will be supplied . However, should any be unavailable, you will be informed via email and a similar value and style of respective vase or basket will be substituted.

All Orders are subjected to our e-mail confirmation.

2.  ORDERS 
• Orders may be made through our Dial-a-flower hotline OR SMS +65 9009 6627 for local residents
• Orders may be made SAME DAY subjected to cakes availability through online ordering
  
3.  PAYMENT 
• Payment must be made in full upon ordering. 
• Only AMEX, VISA and Mastercard will be accepted for telephone orders.
• All payments are non-refundable. 
  
4.  DELIVERY & ACCEPTANCE 
• The delivery service is available daily. The exact time of delivery cannot be fixed and We will endeavour to deliver within the selected delivery timing.
Choice of Delivery Schedules 
  (For Non-Festive Periods) (For Festive Periods*)  
A. 10.00 am – 02.00 pm 
B. 02.00 pm – 06.00 pm 
C. 06.00 pm – 10.00 pm  
(*Festive periods refer to Mother’s Day, Chinese New Year and Christmas Day)

• To ensure Our drivers’ safety on the road, delivery time could be affected due to bad weather or traffic conditions and/or unforeseen circumstances. We shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.
• For NEXT DAY delivery charge to a single location is applicable per flower order
• For SAME DAY surcharge delivery charge to a single location is applicable per flower order
• For EXPRESS/URGENT delivery, a delivery surcharge fees to a single location is payable per whole flower order. No fixed timing is allowed and is subject to availability of delivery schedules. 
• For a successful delivery, we require a full delivery address, contact number and name of recipient and time of delivery.
• For subsequent requests or redirection of orders, an additional delivery surcharge fees is applicable to a single location per flower order.
• All deliveries can only be made in Singapore. Please note that overseas orders can only be delivered to Singapore addresses except to protected/restricted areas, Jurong Island, Sentosa, schools and student/childcare centres.
• In the event that there is no recipient or no one at the delivery destination to receive the cake/flower, the cake/flower will be returned back to our outlet for redelivery and will be subjected to redelivery fees . No requests for refund will be entertained due to the perishable nature of our products.
• Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
• Delivered Flowers must be checked and shall be deemed accepted if no errors/discrepancies are raised immediately upon delivery . We reserve the rights not to entertain any further complaints thereafter.
  
5.  AMENDMENTS & CANCELLATIONS 
• No amendments and cancellations are allowed 3 working days prior to delivery or collection (exclude Saturdays, Sundays, Public Holidays).
• Amendments
An administrative surcharge of $5 will be imposed for each amendment required 3 working days prior to delivery or collection. We reserve the rights not to entertain any further complaints thereafter.
• Cancellations
Cancellation must be made at least 3 working days prior to delivery or collection. Otherwise, a 100% cancellation charge will be imposed if the arrangement has been made but not delivered. Cancellation is not allowed when the delivery has been attempted.

Flowers Design: We offer a variety of products, including bouquets, indoor plants, gift   baskets,  silk-flowers and orchid  bouquets. We also provide floral services, including occasions such as banquets, grand openings, receptions, trade shows, business functions,  seasonal  decorations, funeral arrangements and of course, wedding arrangements. With only one phone call, and we will meet your request.

Unique Custom Design:  We  provide  our customers  with a variety of designs,  combining  our products with  boutiques, such as the birthday cakes, Chocolate, Teddy Bear, Champagne.

Various ways to order: We provide our customers with all kinds of  convenient ways to order, no  matter you order  through fax, phone, internet or email.

Instant Phone Service (24 hours ordering Service): We serve our customers all  around the world with  profession,  passion and efficiency.

Safe and Secure On-line Payment: We adapt the secure on-line shopping system and SSL to secure the safety and privacy of your purchase.

*. Other problems regarding flowers orders, please refer to FAQs

What makes WE different

We focus on flowers design, especially on delicate wrappings with taste and quality.

Every product is designed by professional flowers designers, offering you the best choice of selection.

We focus on cake design especially on taste and quality of cake we made

Every cakes is made upon ordering as we have a CENTRAL BAKERY that is on standby, ready to make any last minute cake order request 

We are proud of our service which includes delivery speed and quality. Every order can be delivered with in 2 to 4 hours in Singapore, and within one working day worldwide.

We will never have you wait because we offer instant phone service. (24 hours.).

We provide bilingual service plus global service.

We deliver every single product personally (with our courier) to ensure the quality (except huge flowers sprays delivers out-of-town).